Frequently Asked Questions (FAQ)

  1. How do I register an account?

To register an account, please click the “Register” button in the upper right corner of the page and follow the prompts to enter your personal information. Once completed, you will receive a confirmation email. Please click the link in the email to activate your account.

  1. How do I reset my password?

If you have forgotten your password, please click the “Forgot your password?” link on the login page. Enter your registered email address and the system will send you a password reset email. Please follow the instructions in the email to reset your password.

  1. Where do you ship?

We offer global shipping services. The specific delivery time and cost will vary depending on your region. Please check the detailed shipping options at checkout.

  1. Can I cancel or modify my order?

Once the order is submitted, we will process it as quickly as possible, so you have a short period of time after the order is confirmed to cancel or modify it. If the order has entered the processing stage or has been shipped, it cannot be cancelled or modified.

  1. How do I track my order?

After your order is shipped, you will receive an email with a tracking number. You can visit the courier’s website through the link in the email to check the latest status of your order.

  1. How do I request a return or exchange?
    If you wish to return or exchange an item, please contact Customer Service within 30 days of receiving the item. Please ensure that the item is unused and in its original packaging. We will provide detailed steps and address for return.
  2. Who will pay for return shipping?
    If the return is because we sent the wrong item or the item is defective, we will pay for the return shipping. In other cases, the return shipping cost is the customer’s responsibility.
  3. What payment methods do you accept?
    We accept major credit cards (such as Visa, MasterCard), debit cards and PayPal. The specific payment options can be selected during checkout.
  4. Is my personal information safe?
    We are committed to protecting your personal information. We use SSL encryption technology to ensure the security of your information during transmission and comply with the privacy policy to handle your data.
  5. How do I contact Customer Service?
    You can contact our customer service team at:

Email: zacharywrennjameson@apexmarketplaceoff.com
Phone: +1 702 359 5606
Address: 2168 Rockin Robin Dr Sparks, NV 89441